ISG Provider Lens® "Multi Public Cloud Services 2025"

The ISG Provider Lens® "Multi Public Cloud Services 2025" report annually examines the performance of service providers in key areas of multi–public cloud usage. It evaluates consulting services, infrastructure offerings, operating models, and processes for economic and technical optimization. The study serves as a guide for companies to better assess their requirements and understand provider landscapes.

DATAGROUP is featured in five of these categories, including three top awards as a leader. This broad coverage highlights the company’s ability to support the entire process of modern cloud usage: from strategic consulting to the setup and operation of complex multicloud environments, all the way to FinOps-driven optimization during ongoing operations.

Key findings of the study

Multicloud usage will be fully established by 2025, but operational complexity continues to increase
Security and compliance requirements (GDPR, KRITIS, DORA) significantly influence architectural and operational decisions
AI-based automation is transforming monitoring and operating processes

FinOps is becoming increasingly important for maintaining transparency and control over public cloud costs

Sovereign cloud offerings are gaining importance, particularly for regulated industries

Companies are seeking integrated models in which consulting, migration and operations are closely interlinked

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ISG

Hyperscale infrastructures: the backbone of modern IT landscapes

For many companies, the use of large cloud platforms such as AWS, Microsoft Azure or Google Cloud is standard IT practice. However,as the ISG analysis of "Hyperscale Infrastructure and Platform Services" shows, the decisive factor is not merely access to hyperscalers, but their seamless integration into heterogeneous system landscapes.

Topics identified by ISG:

Orchestration of multiple clouds, including private and sovereign cloud environments

High requirements for operational security and availability

The need for a unified operating model across different infrastructures

DATAGROUP was recognized as a Leader in this category. According to the study, key strengths include a comprehensive cloud portfolio and operations delivered from certified data centers in Germany. With CORBOX Cloud Services, DATAGROUP supports companies in building hybrid and multicloud-capable infrastructures- including planning, migration, operation and monitoring.

Hyperscale Infrastructure and Platform Services_Leader

SAP S/4HANA Infrastructure Services: stable platforms for business-critical processes

Operating SAP S/4HANA environments continues to be a key priority for companies and places high demands on security, performance and availability.

ISG's analysis of "SAP HANA Infrastructure Services" highlights increasing expectations for service providers:

Delivering SAP environments both in German data centers and within hyperscaler environments

Addressing industry-specific regulatory requirements

Enabling seamless integration with existing system landscapes

DATAGROUP was once again positioned as a Leader in this category. The study highlights the company's extensive SAP expertise and its ability to support various operating models. CORBOX SAP Services provide end-to-end operation, transformation and modernization of SAP landscapes.

SAP HANA Infrastructure Services_Leader

Managed services: continuous operation for SMEs

According to the study, SMEs remain a particularly dynamic segment. Many organizations are in the midst of modernizing their IT landscapes and need reliable partners to ensure operational stability.

ISG identifies the following requirements in the "Managed Services - Midmarket" segment:

Compliance with regulatory requirements

Standardized service processes

Proactive monitoring and structured error handling

The ability to integrate additional automation mechanisms

DATAGROUP was also rated as a Leader in this category.

Cloud transformation and consulting: a growing market with increased demand

Many companies require support to transition from traditional IT structures to modern cloud architectures. In the "Consulting and Transformation Services - Midmarket" category, the focus lies on strategic consulting, cloud architecture planning, and the implementation of transformation projects. This includes roadmaps, migration scenarios, and the integration of new technologies such as AI, automation, and AIOps.

The study shows that transformation projects increasingly:

combine strategic, technical, and organizational aspects

incorporate AI and automation approaches

involve complex transition phases between legacy and modern environments

DATAGROUP was rated as a Rising Star in this category, indicating strong development and growing relevance in the area of cloud transformation.

Consulting and Transformation Services — Midmarket_Rising Star

FinOps and AI-based optimization: economic management is becoming indispensable

While multicloud-capable infrastructures have reached a high level of technical maturity, the study shows that many companies still struggle with effective economic management. The "FinOps Services and AI-driven Optimization" category focuses on mechanisms for controlling and optimizing cloud cost structures.

Decisive factors:

Transparent cost models

Automated optimization mechanisms

Governance models across multiple public clouds

Integration of AI for resource detection and load forecasting

DATAGROUP was evaluated as a Contender in this category and continues to develope customized services to meet these evolving requirements.

What you should look out for:

1. Choose the right operating and transformation model
The categories examined make it clear that cloud projects are not only about migration. Consulting, implementation, and long-term operation are closely interconnected. Companies should assess whether their needs require selective support or a fully integrated end-to-end model across all phases.

2. Ensure cost-effectiveness and transparency
As multicloud usage expands, the importance of FinOps increases to keep costs and resources manageable. Companies should consider whether their internal governance structures are truly sufficient or whether additional control mechanisms are advisable.

3. Dealing with regulatory requirements
GDPR, KRITIS, DORA, NIS2 and industry-specific compliance requirements are relevant for many organizations. Depending on the sector, these regulations significantly influence the choice of platforms and operating models.

4 Consider cloud-specific expertise across multiple platforms

The study shows that multicloud architectures require different technical skills for each hyperscaler. For many companies, maintaining this level of expertise internally long term is challenging. Working with an experienced service provider that operates multiple hyperscaler environments for various customers can help reduce the workload and improve quality.