The DATAGROUP IT Outsourcing Portfolio offers our customers an effective and highly efficient Service Desk in Germany, which is the central point of contact for all IT matters.
As your Single Point of Contact ( SPOC ) our Service Desk experts look after all of your service requests and aim to solve problems as quickly as possible and to restore full functionality.
As Ticket Owner, our service Desk directs all technical problems or queries that require on-site service, to second level support. The Service Desk continues to monitor the status and is responsible for the ticket until the solution is found. Before closing the ticket, the Service Desk performs a final quality control.