Service Desk 2017-05-31T15:55:54+00:00

Service Desk

The DATAGROUP IT Outsourcing Portfolio offers our customers an effective and highly efficient Service Desk in Germany, which is the central point of contact for all IT matters.

As your Single Point of Contact ( SPOC ) our Service Desk experts look after all of your service requests and aim to solve problems as quickly as possible and to restore full functionality.

As Ticket Owner, our service Desk directs all technical problems or queries that require on-site service, to second level support. The Service Desk continues to monitor the status and is responsible for the ticket until the solution is found. Before closing the ticket, the Service Desk performs a final quality control.

The Service Desk works continuously on the basis of ISO 20000 – certified processes according to ITIL, which ensure consistently high quality and security in all of our services. Our comprehensive reporting provides optimum transparency, enables process optimization and increases operational efficiency of your corporate IT.

Service Desk: User support directly from Germany

    • Central point of contact for all of your IT issues- via phone, email, fax and messages directed from self-service portals
    • Service inquiries as well as effective incident analysis and solutions via telephone or remote
    • High first call resolution rate
    • If needed, second or third level support
    • Ticket Ownership
    • Final quality control before closing ticket
    • Complete documentation of all activities


For further information please contact us.

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