Pliezhausen, December 03, 2020: In the current study on IT outsourcing in Germany by the market research institute Whitelane and the consulting firm Navisco AG, DATAGROUP achieved 3rd place in the customer satisfaction ranking and achieved top marks in customer loyalty, innovation and cloud capability. The study is the most comprehensive study on IT outsourcing in Germany.
For the IT Outsourcing Study Germany, 160 outsourcing customers were surveyed, who together hold around 550 outsourcing contracts and around 300 cloud sourcing contracts. The study is thus the most comprehensive study of the IT outsourcing market in Germany. DATAGROUP ranks third among all providers with an average customer satisfaction of 82%. The average customer satisfaction of all providers in the study is 72%. DATAGROUP thus occupies the third place in the customer satisfaction ranking and for the sixth time in a row one of the top places.
“Especially in times of Corona, IT service providers are in great demand. We are very close to our customers and support them in a spirit of partnership and at eye level. They reward this with a high level of satisfaction and loyalty,” explains Dirk Peters, member of the board responsible for sales at DATAGROUP.
This is also reflected in the study results. 72% of DATAGROUP customers are so satisfied that they would negotiate directly with DATAGROUP in case of a contract extension instead of starting a tender process.
The high level of loyalty and customer satisfaction is also based on DATAGROUP’s range of services. In the sub-category cloud capability, DATAGROUP occupies first place among all examined IT service providers and comes in second in the area of business understanding. In the satisfaction with the data center services DATAGROUP reaches an average of 83% and thus the second place, in the end user services category, the IT service provider places first with 84%.
With 82%, customers particularly appreciated DATAGROUP’s proactivity, with which the company introduced new ideas to make the relationship more successful for customers. In the sub-category innovation DATAGROUP is in first place with 83% among all companies examined.
With the core product CORBOX, a modular and flexibly combinable suite of IT services, DATAGROUP covers the entire spectrum of IT services as a full IT outsourcer. All service processes are certified, standardized and quality assured according to ISO 20000. This makes IT easy for customers so that they can concentrate on their core business.
CORBOX also functions as a cloud enabling platform, into which DATAGROUP integrates existing cloud solutions, enhances them with additional services and combines them modularly with its own cloud and outsourcing services. DATAGROUP is a one-stop store for the cloud and offers a wide range of services from the management of sensitive data on-premise or in a private cloud from one of DATAGROUP’s data centers in Germany to public cloud services and hybrid models. An approach that customers appreciate, as evidenced by the first place in the cloud capability category.
“We are very pleased that our performance is reflected in this excellent ranking,” said Max H.-H. Schaber, CEO of DATAGROUP. “We are continuously working on improving our processes and our portfolio in order to offer even better services tailored to our customers. Long-term contracts and many loyal and satisfied customers are the result”.
DATAGROUP is one of the leading German IT service companies. Over 2,700 employees at locations across Germany design, implement, and operate IT infrastructures and business applications such as SAP. With its CORBOX product, DATAGROUP is a full-service provider, supporting over 600k global IT workplaces for medium and large enterprises as well as public authorities. The company is growing organically and through acquisitions. The acquisitions strategy is particularly noted for its optimal integration of new companies. DATAGROUP is actively participating in the IT service market’s consolidation process with its “buy and turn around” and its “buy and build” strategy.
Whitelane Research is an independent organization that focuses exclusively on IT outsourcing throughout Europe. In its unique and comprehensive annual IT Outsourcing Surveys, Whitelane interviews the CIOs of the organizations with the highest IT spending in different countries about their outsourcing plans and service providers. Further information can be found at www.whitelane.com.
With a good 20 years of focus and expertise from over 400 projects in the area of IT benchmarks, sourcing and IT transformation, Navisco AG is one of the leading independent sourcing consultants in Germany, Austria and Switzerland. We support international corporations in optimizing their IT organization, application landscape and infrastructure services in order to drive the digitalization of their business. Further information is available at www.navisco.com.