Via a bidding process, DATAGROUP could once again convince the publishing house of DATAGROUP’s superior service desk and client support services.
The users of Gruner + Jahr can now send their requests and IT-related issues to a central service desk. There, at the single point of contact, all requests relating to IT come together. A ticket tool serves to centrally document all disruption notices and requests in their entirety. Optimal accessibility and fast response times for troubleshooting via the service desk are of key importance in order to disrupt publishing processes as little as possible.
If the problem cannot be resolved through the service desk, it is passed on to client support. The entire process is guided and supervised by DATAGROUP. Clearly-defined service level agreements and regular reports ensure transparency and measurability.