The Hessian Parliament in Wiesbaden has decided to outsource certain responsibilities to external service providers. One of these responsibilities is equipping and supporting the representatives.
Typically, every representative uses a stationary workstation system in the electoral district/regional office as well as a mobile device. For several years, in addition to supplying the equipment itself and setting it up, DATAGROUP also provides the representatives with system and user support.
The 80 regional/electoral district offices are scattered throughout the state of Hesse according to the location and layout of the electoral districts. Additionally, every representative has his/her own office in the parliament building for use when parliament is in session. DATAGROUP’s IT specialists provide support for all questions concerning system operation to the representatives in each of their respective work locations.
The service desk receives all requests and serves as central point of contact for the representatives. From there all problems are addressed within the framework of defined response times until they are resolved.
If questions cannot be immediately resolved at his single point of contact, the service desk directs all on-site assignments, covering all of the state of Hesse. Additionally, representatives have the opportunity to address the DATGROUP service team during service days around plenary sessions in Wiesbaden.