In order to ensure a reliable, flexible, profitable, and high-quality IT operation, SAG put numerous service areas of IT up for bidding. Recognizing DATAGROUP as best-in-class, SAG selected DATARGOUP as its new IT provider for the service desk.
The DATAGROUP Service Desk is the central point of contact around the clock for all IT requests within the SAG group.
The DATAGROUP Service Desk locations in Germany are exclusively staffed with qualified IT professionals. This results in a high percentage of immediate resolutions in the event of incidents, and relieves SAG’s internal and external IT specialists in the downstream service entities. If immediate resolution is not feasible and internal or external specialist have to be brought in, the service desk monitors the entire resolution process, escalates it in the event of delays, and keeps users informed as to the work status.