The Mozarteum University Salzburg is one of the leading European music universities. It has around 850 employees & teaching staff and approximately 1,900 students from all over the world.
The IT department was focused exclusively on the operational solution of daily requirements. As a result, it was difficult to meet the constantly growing challenges posed by the EU GDPR and the requirements of a modern service organization. In order to break through this problem, a qualified solution partner was sought within the scope of a Europe-wide tender. DATAGROUP was able to convince the Mozarteum of its solution approach with its specialists.
Together with the IT department of the Mozarteum and other important stakeholders, such as the rectorate, the legal department and selected users, a detailed assessment was carried out. The target design for the future IT department developed during the assessment was compared with the actual situation. As a result, 30 sub-projects for optimization were created, which were under the influence of the IT department. These sub-projects represented the work packages for achieving the target design, and DATAGROUP implemented 19 of them.
With the help of DATAGROUP consultants, the processes required for the new IT department were developed and documented in the form of operating manuals. On this basis, it was possible to evaluate the following tools for the implementation of the processes to be subsequently implemented by the Mozarteum:
Today, the IT department of the University Mozarteum Salzburg sees itself as a service organization and has innovative tools and methods for coping with the ever-increasing requirements. The requirements of the EU-DSGVO are met in an exemplary manner.
Services
» Strategy consulting
» Process development
» Introduction of a variety of tools
We operate IT for Max-Planck-Gesellschaft’s general administration in IT outsourcing. In the Max-Planck-Gesellschaft data center, we operate the centralized IT systems including monitoring and security services. Additionally, we centrally provide the users at Max-Planck-Gesellschaft’s general administration with current applications and operate Microsoft SharePoint, all as part of our Application Management Service.
The service desk is available to users via phone for all questions regarding IT. Together with client management, it also serves in recovery following incidents.
The contracted service spectrum includes the following CORBOX IT services:
Markus Dümmlein
T +49 221 96486 610
markus.duemmlein@datagroup.de
The Max-Planck-Gesellschaft (MPG) is the most successful research association in Germany. Since its founding in 1948, there are 17 Nobel Prize winners among its scientists. The currently 80 Max-Planck-Institutes conduct basic research in the natural, biological, and social sciences as well as humanities for the benefit of the general public. Max-Planck-Institutes are involved in research areas that are particularly innovative, require special financial support, or demand an extraordinary time horizon.
Clients
Locations
Bundled Applications
Operation