Service Desk

DATAGROUP provides a highly efficient service desk for all your IT issues from its base in Germany.

As a single point of contact (SPOC), our Service Desk experts manage incidents and service requests and handle them with the aim to restore the working capacity of your IT users as fast as possible.

Your Advantages

  • Single point of contact for all IT requests of your users
  • Service Desk is based in Germany
  • Central ticket owner and responsible for monitoring and quality control of the ticket, also if the ticket is forwarded to second-level-support
  • Work is done on the basis of ISO 20000-certified processes according to ITIL
  • Ongoing reporting for transparency, process optimzization and enhancement of the corporate IT’s operating efficiency

Service Desk Services

Catch & Dispatch

Receipt and forwarding of the requests for all customers without Service Desk

Service Desk

Single point of contact for all IT inquiries, incidents and service requests