AI for Enterprises in Productive IT Operations

With CORIntelligence, DATAGROUP has developed an enterprise AI specifically designed for productive IT operations. Unlike generative models, it makes decisions based on quality‑assured, verified knowledge and executes processes automatically. Deeply integrated into all CORBOX services, CORIntelligence forms a core element of a modern, highly automated IT service operation.

As a specialized AI platform for enterprises, CORIntelligence sustainably increases efficiency, stability, and quality, making IT services more scalable than ever before. Companies gain a practical, operations‑focused AI solution that delivers operational excellence in day‑to‑day business.

1. Reliable Service Quality

Artificial intelligence that isn't influenced by daily fluctuations, but delivers reliable quality.

As an enterprise AI built for operational use, CORIntelligence delivers consistently high process quality regardless of workload, time of day, or daily variability.

All workflows are based on verified knowledge and executed in a rule‑based manner, reducing error rates and ensuring stable service quality at all times.

CORIntelligence executes processes automatically and reliably at consistently high quality, independent of workload
Processing errors are significantly reduced, as every process step is performed rule‑based and transparently
The AI exclusively uses quality‑assured, systematically captured expert knowledge
Decisions are made solely on verified and approved knowledge without speculative process steps
Consistent service quality and dependable results

2. Operational Capability

Artificial intelligence that doesn't wait for your prompts, but acts autonomously.

The AI platform operates autonomously and monitors systems around the clock. It responds immediately to events without waiting for input or prompts. This ensures reliable IT operations at night, on weekends, and during peak times: a key advantage of modern enterprise AI solutions.

CORIntelligence continuously monitors systems and reacts automatically without manual intervention
24/7 operation, even outside service hours and on weekends
Virtual assistants provide consistently correct, quality‑assured knowledge at any time
Customer requests and incidents are processed reliably, even during off‑hours and peak load periods
Consistently stable service delivery, independent of priority or urgency

3. Rapid Ticket Processing

Artificial intelligence that doesn’t debate, but resolves your tickets immediately.

CORIntelligence resolves tickets, service requests, and changes automatically and in real time. Processes start immediately and are completed within defined minute‑level SLAs — faster and more consistently than any manual handling. As an enterprise‑grade AI, it significantly reduces processing times and measurably increases service speed.

CORIntelligence processes requests and changes instantly through agentic AI that autonomously initiates and executes processes
Consistently high processing speed, regardless of urgency or workload
Fully automated service requests are completed within 15 minutes
Fully automated changes are fully implemented within up to 30 minutes
CORIntelligence uses its own SLAs with minute‑level response and resolution times instead of hourly ones

4. Innovative Automation

Artificial intelligence that avoids hallucinations and enables truly innovative automation.

The AI platform combines structured expert knowledge with a powerful reasoning engine. This creates new AI solutions that go far beyond traditional standard workflows and deliver real operational value.
CORIntelligence is built on an innovative reasoning engine and clearly distinguishes itself from generative models: the platform does not invent content and does not hallucinate
Execution is based exclusively on quality‑assured knowledge that is reviewed and structured by experts and encoded as machine‑readable “knowledge items”
The reasoning engine intelligently combines “knowledge items” with transparent, traceable processes to create new, innovative solutions. These innovations emerge through the targeted, intelligent orchestration of existing knowledge components
Over 100 person‑years of development effort in a future‑proof, production‑proven, and immediately deployable platform that delivers measurable value

5. Sovereign Technology

Artificial intelligence that isn’t somewhere out there, but right here at home with us.

CORIntelligence is developed and operated within DATAGROUP’s own infrastructure, in certified environments located in Germany. This ensures full technological control and independence from external cloud service Providers: a decisive factor for companies relying on AI solutions.

CORIntelligence was developed entirely by DATAGROUP and is based on many years of operational expertise in IT operations
Operation and continuous development are carried out exclusively by DATAGROUP
Data storage takes place exclusively within DATAGROUP systems and under full internal control, ensuring complete control and independence
Customer‑specific information and individual solution knowledge are stored strictly separated through an established multi‑tenant isolation concept
Only auxiliary data from existing IT systems (e.g., monitoring tools, ticketing systems) is processed, no sensitive corporate data

6. Highest Privacy and Data Protection

Artificial intelligence that doesn’t share your data, but protects it.

All data remains under your own responsibility, is processed in compliance with the GDPR, and is not passed on to external systems. Customer‑specific information is strictly separated, ensuring data protection and confidentiality at all times. For companies, this means maximum security when using AI.

Operation of the CORIntelligence platform in a highly secure Kubernetes environment provided by DATAGROUP (ISO 27001, IT‑Grundschutz, C5)
Continuous security monitoring through vulnerability analyses, IDS/IPS, DDoS protection, SIEM, and multi‑layer Firewalls
Custom-developed Linux‑based components reduce the attack surface compared to standard software
Tool‑supported code reviews for early detection of security vulnerabilities
Passwords are processed exclusively in encrypted form, not stored or logged; no plaintext access, not even for administrators

7. Complete Transparency

Artificial intelligence that doesn’t speculate, but justifies every decision.

Every action performed by the AI is transparently documented and can be reviewed at any time. Decisions are based on knowledge and logic, not assumptions. This level of transparency builds trust in AI solutions for enterprises and meets the highest regulatory requirements.

Every automated process is documented in an audit‑secure manner with a ticket reference and archived in a legally robust, compliant form
Logging is carried out directly in the ITSM system, depending on customer requirements
It is always traceable whether an action was performed by CORIntelligence or by human operators
The platform complies with regulatory requirements and ensures full traceability of automated workflows
Full transparency into every decision and action taken by the AI

Technical architecture of the CORIntelligence AI platform

To enable the AI to reliably automate complex tasks for enterprises, the platform is built on a clearly structured technical architecture. The AI platform combines modern large‑language‑model technologies for chatbots and voicebots with the powerful HIRO reasoning engine. This engine makes well‑founded decisions based on validated expert knowledge and forms the core of the AI solution.

At the technical foundation lies Bardioc, a semantic graph that models knowledge with high precision and provides the reasoning engine with the necessary contextual depth.

These components are connected to ITSM systems, applications, and infrastructures to create operational value in IT operations. This enables integrated AI solutions that can be seamlessly embedded into existing enterprise environments.

FAQ: AI for Enterprises

Here you will find answers to the most important questions about CORIntelligence.

The FAQ provides a quick overview of the platform’s features, use cases, security aspects, and the concrete added value it delivers for enterprises.

What is CORIntelligence?

CORIntelligence is DATAGROUP’s automation platform, designed as an enterprise‑grade AI for productive IT operations. It combines quality‑assured expert knowledge with a reasoning engine that makes well‑founded decisions and autonomously executes processes. The result is stable workflows, fast response times, and reliable automation.

How is CORIntelligence different from generative AI?

Generative models like ChatGPT generate text and images. CORIntelligence, on the other hand, executes real IT processes. The AI platform combines structured expert knowledge with logical decision paths and automatically translates them into concrete Actions, all without hallucinations or speculation, fully traceable and documented in an audit‑proof manner. This enables DATAGROUP to deliver practical, enterprise‑ready AI solutions.

Which tasks does CORIntelligence take over in IT Service?

The enterprise AI automates service requests, changes, and incident handling. It continuously monitors systems, reacts immediately to anomalies, and executes both standardized and more complex tasks in minutes rather than hours. This ensures that IT services remain stable and performant even under high workloads.

How does the Knowledge base of CORIntelligence work?

CORIntelligence learns its knowledge directly from experts in IT operations. This expertise is transformed into structured knowledge items that precisely define how tasks must be executed reliably. Through the semantic graph Bardioc, these knowledge units are interconnected. The HIRO reasoning engine intelligently combines this structured knowledge to create effective, enterprise‑grade AI solutions.

How safe is CORIntelligence?

The AI platform is operated entirely in DATAGROUP data centers in Germany and complies with important security standards, including ISO 27001. Data is kept strictly separated, processed in accordance with GDPR, and never stored in external clouds. All decisions and processes are fully traceable.

What advantages do companies gain from using CORIntelligence?

Companies benefit from higher service quality, reduced error rates, faster ticket processing, and stable operational workflows. At the same time, the overall efficiency of IT service operations increases. As an enterprise‑grade AI, CORIntelligence delivers measurable productivity gains while maintaining full control over data and infrastructure.

Is CORIntelligence integrable into existing IT landscapes?

Yes. The AI platform is modular in design and can be seamlessly integrated with existing ITSM systems, monitoring environments, and various input channels such as tickets, emails, chats, or portals. This enables flexible AI solutions that adapt to different enterprise landscapes.

Why CORIntelligence is the Future for Companies

CORIntelligence elevates speed, quality, security, and automation to an entirely new level. As a specialized enterprise AI, organizations benefit from:

Consistently high service quality, regardless of workload or daily variability
Continuous operational readiness, including 24/7 monitoring and autonomous intervention
Fast response times, with immediate automated processing within minutes
Innovative automation, enabled by an intelligent reasoning engine
Digital sovereignty, through operation within DATAGROUP’s own infrastructure
Maximum data protection, thanks to hosting in Germany and strict tenant separation
Full traceability, through transparent documentation of all actions

These advantages create an IT service operation that is reliable, transparent, and highly scalable. At the same time, the AI platform enables companies to react more flexibly to change and direct resources to where human expertise delivers the greatest value. Employees are relieved of repetitive routine tasks and gain more capacity for innovation and strategic development.

CORIntelligence