DATAGROUP has confirmed its top position in customer satisfaction among the leading IT service providers in Germany. In the 2016 German/Austrian IT Outsourcing Study, conducted by Whitelane Research and sourcing advisor Navisco, DATAGROUP achieved the second-best rating – and thus moved up another place compared to the previous year.
For the German part of the largest independent Europe-wide comparative study on IT outsourcing, 22 international and medium-sized IT service providers were evaluated by their respective customers. The assessments of more than 400 outsourcing contracts were incorporated into the study.
DATAGROUP reached a rate of 79 % in general customer satisfaction. This is well above the median of 70 %. DATAGROUP’s customers also expressed far above average levels of satisfaction regarding their service provider in important detail categories such as flexibility, reliability and added value to business.
The renewed excellent results are a confirmation for DATAGROUP that the corporate strategy DATAGROUP 2020 is successful. The company plans to become the IT service provider with the highest customer satisfaction in Germany by 2020. In this context, DATAGROUP, as a large Mittelstand IT outsourcer, mainly focuses on the personal proximity to its customers and high service quality from Germany.