DATAGROUP Is Among Top 3 in Customer Satisfaction in Germany

The recently published “IT Outsourcing Study Germany/Austria 2015” by market research company Whitelane shows that DATAGROUP is one of Germany’s top IT outsourcing providers in terms of customer satisfaction.

This comparative market study ranks 22 international and medium-sized IT outsourcing providers which have been assessed by their customers. DATAGROUP was rated third at the first go. With an overall customer satisfaction of 80% DATAGROUP is well above the average (70%). DATAGROUP also achieves top ratings from its customers in major categories such as quality of service delivery, flexibility and account management.

The excellent result confirms DATAGROUP’s success regarding the implementation of its growth strategy DATAGROUP 2020. Their vision is: We are the agile IT service provider with the highest customer satisfaction.

The 2015 German/Austrian IT Outsourcing Study, conducted by Whitelane Research in collaboration with Navisco AG – Sourcing Professionals, investigates more than 350 unique IT outsourcing contracts held by over 115 of the top IT spending organisations in Germany and Austria. The total combined annual value of the contracts included in this study is more than €4 billion. All industry sectors are represented. The study is conducted in 13 different European countries and provides a comprehensive overview of the IT outsourcing landscape in each respective country.

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