ECE is a longtime customer of DATAGROUP in the areas of service desk and end user services. In order to simplify its IT organization and make it more transparent, ECE was searching for a strategic IT partner on an equal footing who could provide all IT infrastructure services from a single source.
In a bidding contest with other leading IT service providers, DATAGROUP emerged as the winner. DATAGROUP’s reliability and strong innovation were the deciding factors. The current service spectrum includes the following IT outsourcing services:
- Data Center Services in the ECE data centers
- Network Services
- Communication & Collaboration Services
- Application Management Services
- End User Services
- Service Desk
- Security Services
- Monitoring Service
- Continuity Service
“The requirements for supporting department or IT projects continue to increase. Processes are becoming more complex, and acceptable wait times for the departments are getting shorter. Bundling services with an external service provider allows us to devote more time to projects, changes, improvements, and new requirements for the departments. In DATAGROUP, we have found a responsible partner who keeps the load off.”
About ECE
ECE Group GmbH & Co. KG, headquartered in Hamburg, develops, plans, implements, rents, and manages commercial real estate in the segments shopping, office, traffic, and industry. In the area of urban shopping centers, ECE is the European market leader.
Outsourcing in Numbers
3,800Supported IT Workstations |
650Supported Servers |
58,000IT requests per year |
200Applications |
