Buying and enjoying a ready-to-eat snack on the go is part of everyday life for many people today. However, to ensure that an appealing selection of such fresh and delicious products is always available at countless points of sale, the appropriate processes and comprehensive logistics are required in the background. This is exactly what the wholesaler Lekkerland takes care of as a "specialist for on-the-go consumption". With around 3,500 employees, the company manages around 52,000 points of sale such as petrol stations or kiosks in Germany - since 2021 also with IT service support from DATAGROUP in the area of End User Services.
Tailor-made service from the CORBOX portfolio
The customer Lekkerland shows that DATAGROUP's CORBOX service portfolio offers not only comprehensive but also very specific individual IT services for companies. The company was looking for a new service provider for its on-site support, i.e. on-site support by service technicians at the Lekkerland locations who take care of the IT equipment there. DATAGROUP was already able to prove in the tender that it is very familiar with end user services. The IT service provider already supports numerous other customers with corresponding services - and therefore has know-how both for the "big picture" and for details in field service. This expertise convinced Lekkerland of DATAGROUP, and after only a short transition phase of four months, operations began.
Field Service at Lekkerland in figures
DATAGROUP's Field Service at Lekkerland covers the entire spectrum of IMAC/R/D services, i.e:
- Install: Implementation of the installation of IT workstations
- Move: Relocation of one or more existing IT systems
- Add: Implementation of IT system extensions, upgrading an IT system with peripherals or hardware
- Change: Implementation of IT system changes (e.g. in the event of a lease exchange)
- Remove: Dismantling of the IT system and, if necessary, storage or disposal
- Dispose: Environmentally friendly disposal of the system with documentation
One special feature here is that Lekkerland operates numerous logistics centers throughout Germany for its business operations - these must be supported just as reliably in the event of IT problems on site as the headquarters in Frechen. This is exactly what DATAGROUP can ideally provide thanks to its decentralized service provision. On the other hand, DATAGROUP can score points at Lekkerland with its experts with specialist knowledge - also for the logistics sector: Thus, not only classic IT workstations in field service are supported, but also IT for semi-automated warehouse logistics systems and special computers for the logistics industry.
"The decision to choose DATAGROUP as an on-site support service provider was 'spot on': the high level of customer orientation ensures a very high level of user satisfaction among our employees. We particularly appreciate the commitment and flexibility of DATAGROUP's IT experts. We can rely on them 100 percent both in our day-to-day business and for larger projects. For example, a large-scale hardware replacement is currently underway at all locations in Germany - we know that we are in the best hands with DATAGROUP".
About Lekkerland
Founded in 1960 as a merger of several wholesalers, Lekkerland is today the specialist for on-the-go consumption. The company offers innovative services, customized logistics and a wide range of wholesale products. The focus is on the needs of our customers and consumers. We develop solutions for them for the on-the-go consumption of today and tomorrow. Our customers include petrol station stores, kiosks, convenience stores, charging parks and quick service restaurants.
Lekkerland manages around 52,400 points of sale in Germany and employs around 3,500 people. In addition to Germany, Lekkerland is also active in the Netherlands and, under the name Conway, in Belgium and Spain. Across Europe, the company managed around 74,000 points of sale in 2022 and employed around 5,400 people. Since 2020, Lekkerland has been part of REWE Group, one of the leading retail and tourism groups in Germany and Europe.
