DATAGROUP stands for "keeping the customer's back free" with worry-free IT operations and at the same time being a competent companion in the further development of the company's IT. The support of a company from the automation sector that specializes in integrated transport and process solutions shows how these promises are filled with life. For many years, the company has relied on DATAGROUP as a full IT service provider and partner at eye level when it comes to keeping the company's IT up to date and having IT experts on hand to provide advice.
Smooth IT operations for successful corporate development
DATAGROUP's Mergers & Acquisitions service offers IT support for corporate transactions such as company mergers or sales. DATAGROUP's support of IT services began with a corresponding project in which the customer company was spun off from a group of companies. Since then, the IT service provider has been fully responsible for the customer's IT operations. In turn, the company supports its customers in managing transportation tasks and assembly processes in their production facilities more intelligently, quickly and efficiently. Smooth in-house IT operations are essential for the development and production of these complex systems. And DATAGROUP has not only been doing this to the customer's complete satisfaction for years, but also accompanies the further development and growth of the customer company on the IT side.
Full IT service - and always up to date
Over the years, DATAGROUP's experts have continuously developed the IT service landscape in close cooperation with the customer according to their wishes. DATAGROUP provides the following services:
- Service Desk
- Network Services, including Managed LAN, Managed WLAN and Managed WAN: Here, for example, a "laboratory network" was set up for the customer, an extra "IT landscape within the IT landscape", which the customer manages independently and uses for prototyping and tests for its own software and products in its portfolio. In addition, Managed Remote Access: here, for example, it was possible to switch from one-factor to two-factor authentication, which further increases IT security.
- Communication & Collaboration Services, e.g. Managed Exchange: Thanks to DATAGROUP's license consulting, software licenses are always up-to-date and suitable. For example, the company recently switched to Microsoft 365 Business Premium.
- End User Services, e.g. Client Management: DATAGROUP initiated and implements the changeover from LANDesk ivanti to Microsoft Intune for increased user-friendliness. The integration of mobile device management into the existing Intune system is currently being planned.
- Public Cloud Services, e.g. Managed Cloud Tenant: DATAGROUP has recently started to organize the licenses for the cloud infrastructure, which are the basis for Client Management and Managed Exchange.
- Managed & Private Cloud Services, including Managed Server, Managed Storage, Managed Back-up and Managed Active Directory: In the course of the Intunes implementation, the DATAGROUP experts introduced a single sign-on, which now enables access to the cloud and Active Directory with one password.
- Security services, e.g. an immutable backup in the DATAGROUP data center was added to the service catalog in order to provide the best protection against ransomware.
- SAP services for hosting and authorizations
Customized consulting complements IT services
In addition to IT operations, DATAGROUP's experts also advise the customer on the further development of the IT service and landscape as well as on IT security issues. Both in regular status meetings and as required, new requirements from both sides are introduced, discussed and then implemented and integrated as appropriate.
The most recent result of this successful partnership and the close consultation and support: the customer company achieved certification in accordance with TISAX®, a testing and exchange procedure for information security in the automotive industry. Thanks to DATAGROUP's advice, the audit was prepared and successfully completed within a short period of time. As a result, the company has already gained new well-known customers from the automotive industry. This shows how DATAGROUP as an IT service provider can become a valuable companion for the company's development.
